Terms & Conditions

Terms & Conditions

1. Booking and Payment

A) booking is not confirmed until Cornwall Waverunner Safaris have taken bank card details to secure the date and time and to protect us from “no shows”

b) Until a booking is confirmed by Cornwall Waverunner Safaris all bookings are regarded as provisional

c) The full balance is due on the activity date, unless with prior written agreement with Cornwall Waverunner Safaris.

2. Cancellations and Refunds

  1. Should you cancel your booking less than 48 hours before the booking time full payment will be taken from the bank card details held by Cornwall Waverunner Safaris
  2. Should you arrive late for your activity without notifying Cornwall Waverunner Safaris at least 2 hours prior to your activity, your activity will be cancelled with no refund.
  3. Should the weather and/or sea conditions be unsuitable on the day for Jetski activities, Cornwall Waverunner Safaris will endeavour to provide alternative activities at the clients discretion or to offer an alternative future date.

3. Conditions

A) All Jetski sessions and safari sessions are staffed by qualified Instructors. Instructor to client ratios are in accordance with RYA Regulations guidelines. Whilst every reasonable attempt will be made to deliver all activity sessions as sold, Cornwall Waverunner Safaris reserves the right to cancel or modify any session due to safety requirements or factors beyond our control.

4. Liability and Insurance

a) Cornwall Waverunner Safaris holds public liability cover.

b) Cornwall Waverunner Safaris provide activities, which can be dangerous and all participants must be aware and accept this

c) All parties must read and sign a participation form stating their understanding of the potential danger to themselves arising from participating in any Cornwall Waverunner Safaris activity and stating any health condition which could potentially impact upon the safety and wellbeing of the participant. Responsibility for injury or illness arising from any of the activities will not be accepted unless due to negligence on our part.

All parties must read and sign a participation form stating their understanding that Cornwall Waverunner Safaris accepts no responsibility for damage/loss of personal property whilst at Cornwall Waverunner Safaris.

5. Health and Safety/Conduct

a) Due to the nature of the activities at Cornwall Waverunner Safaris, all participants should be physically fit. Anyone with a medical condition must seek medical advice before considering participating.

They must also make a Cornwall Waverunner Safaris activity instructor aware of their condition, and present the instructor with a Doctors certificate stating their ability to take part in the activity. Cornwall Waverunner Safaris Instructors have the final say on whether an individual is fit to take part in an activity.

b) Contact lenses and glasses are permitted to be worn but should be secured with a string.The wearer must accept full responsibility for any injury or loss sustained before, during or after a session.

c) Participants will not be permitted to consume alcohol or drugs prior to or during any activity sessions.

Cornwall Waverunner Safaris instructors reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs. No refund will be given.

d) The Cornwall Waverunner Safaris staff may require any participant to leave the activity session without compensation if that person acts in such a manner as to endanger him/herself or any other Cornwall Waverunner Safaris staff or any other beach user.

e) Cornwall Waverunner Safaris reserves the right to restrict the provision of activities and services if the management deem an individual or groups behaviour to not be in keeping with the atmosphere or ethos of the centre. This includes but

is not limited to bad language, inappropriate attire, aggressive behaviour and intoxication.

6. Equipment and Clothing

a) For safety reasons, all participants must wear the appropriate equipment provided by Cornwall Waverunner Safaris. Participants may wear their own wetsuits as long as they are suitable for the activity undertaken. Damage to or loss of Cornwall Waverunner Safaris equipment caused by negligence, malicious acts or carelessness must be paid for at the time and at the current replacement value.

8. Complaints

a) Complaints concerning Cornwall Waverunner Safaris or the activities should be referred to Cornwall Waverunner Safaris within seven days of the session. Cornwall Waverunner Safaris will adhere to its complaints procedures and act to do everything possible to rectify the situation. The client will receive a written reply from Cornwall Waverunner Safaris.

9. Conditions of Service

a) As part of the continual review of safety and associated considerations, the conditions of booking are subject to change, clarification and modification at any time. Only Cornwall Waverunner Safaris Manager is empowered to vary or waive any of the conditions of booking.

10. Guidance Notes

a ) The minimum age for all activities jet ski activities, Surf Lessons and Banana Boat rides is 8

TESTIMONIALS

Cornwall Waverunner Safaris has fantastic Tripadvisor ratings as Jet Ski, Boat Trip & Surf School adventure providers in Newquay and St Austell

Anyone who visits Newquay needs to book a safari with these guys, excellent friendly instructors all willing to help. We had no previous experience and we were soon zipping along the waves with the help of our guide Jamie. Waves and sea conditions were tough especially on the way out but so exhilarating on the way back, wish we could have stayed all day. Thanks to all the team for making our visit to Lusty Glaze and extra special one.

Mantaman, Doncaster

If you are visiting Cornwall or fancy seeing the coastline from the water then this is an experience not to be missed. After a safety briefing and instructions you get to pilot your own jet ski. Stops are included on the tour for photo opportunities. Pete and his team also show areas of interest and if you are really lucky the dolphins might make an appearance. Great day out

Dave, Newquay

Me and my fiancèe had an amazing time on the ultimate safari, was even better than I expected. Lucky enough to get up close with some passing dolphins and even see a seal. The team are amazing, very professional. We had so much fun, the experience could not of been better. Thanks so much, made our holiday.

James Head

Best 40 quid I’ve ever spent! The skipper was brilliant. The whole trip was just beautiful and exhilarating. Absolutely loved it. Thank you! 5*

Mirinda, Newquay

Fun & Adventure

Looking for some fun activities on your holiday in Cornwall? Which activity excites you?

Jet Ski

Our Jet Ski Safaris in Newquay & St Austell, offer a unique way to explore what Cornwall has to offer.

Learn To Surf

Learn to surf in Newquay. Our instructors will get you up on your feet and enjoying the waves.

Boat Trips

Explore Newquay’s coastline on one of our fun & exciting boat trips from Newquay Harbour.